Serengeti Elegance – Decorative Elephant Figurines

At Aeris, we are committed to delivering your products quickly and securely. Below is our shipping policy:

• Standard Shipping: Orders are typically processed within 2 business days and delivered within 6-9 business days. Shipping costs are calculated at checkout based on your location.
• Free Shipping: Enjoy free standard shipping on all orders over €35.
• International Shipping: We offer international shipping to select countries. Delivery times vary based on location and customs processing.
• Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking details.
• Shipping Delays: Please note that delays may occur due to high demand or external factors beyond our control, such as customs processing or delivery partner issues. We will notify you of any significant delays.

At Aeris, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, our return policy is as follows:

• Return Window: You have 14 days from the date of delivery to return items in their original condition for a refund or exchange.
• Condition of Items: Items must be returned unused, in their original packaging, and with all tags attached. Please note that we do not accept returns for personalized or final sale items.
• Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
• How to Return: To initiate a return, please contact our customer service team at support@aerishome.com. We will provide you with detailed instructions and a return shipping label if applicable.
• Refund Process: Once we receive and inspect your return, we will process your refund to the original payment method within 2 business days. Refund times may vary based on your financial institution.
• Exchanges: If you wish to exchange an item, please contact us to arrange for a return and new order at support@aerishome.com