FAQs

1. What is the shipping policy?

We offer worldwide shipping. Orders are processed within 2-3 business days, and shipping times vary based on your location. Standard shipping typically takes between 6-9 days. You will receive a confirmation email with tracking details once your order is dispatched.

2. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. Simply click on the link in the email to view the current status of your shipment.

3. What is your return and exchange policy?

We want you to love your purchase! If you're not completely satisfied, you can return or exchange your item(s) within 14 days of receiving your order. Items must be unused and in their original packaging. Please refer to our Return Policy page for more details on how to process a return.

4. How can I contact customer service?

You can reach our customer service team by filling out the form on the Contact Us page or by emailing us directly at support@aerishome.com. Our team will respond within 24 hours.

5. Do you offer gift cards?

Yes, we offer digital gift cards, available in various denominations. You can purchase them directly from our Gift Card page]. Gift cards can be used for any product on our site and never expire.

6. Do you offer discounts or promotions?

Sign up for our newsletter to receive exclusive offers, discounts, and early access to new collections. You can also follow us on social media for special promotions.

7. How do I apply a discount code?

At checkout, you will find a field labeled “Discount Code.” Enter your code and click “Apply” to see the discount reflected in your total. Only one discount code can be applied per order.

8. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

9. Can I change or cancel my order after it's been placed?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us at support@aeris.com within 6 hours of placing it. Once the order is shipped, changes or cancellations are not possible.

10. What should I do if I received a damaged or defective item?

We’re sorry to hear that! If you received a damaged or defective product, please contact us immediately at support@aerishome.com with your order number and photos of the damaged item. We will resolve the issue as quickly as possible.