At Aeris, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, our return policy is as follows:
- Return Window: You have 14 days from the date of delivery to return items in their original condition for a refund or exchange.
- Condition of Items: Items must be returned unused, in their original packaging, and with all tags attached. Please note that we do not accept returns for personalized or final sale items.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
- How to Return: To initiate a return, please contact our customer service team at support@aerishome.com. We will provide you with detailed instructions and a return shipping label if applicable.
- Refund Process: Once we receive and inspect your return, we will process your refund to the original payment method within 2 business days. Refund times may vary based on your financial institution.
- Exchanges: If you wish to exchange an item, please contact us to arrange for a return and new order at support@aerishome.com
